Customer’s complaint against Reliance Money’s Insta Plus

Today one of our valuable readers complained about Reliance Money’s Insta Plus. We are publishing his comments as such. We are awaiting Reliance money’s response.

Worse still, recently they are migrating customers to their new instaplus platform without even asking customers' opinion about it. In quick net search I found a posting dated 01 Sep 2010 where customer mentioned about this migration (so it is going on since 01 Sep 2010 atleast). How long does it take to migrate the customers to new platform? For a good technical team it is one weekend job and in more than two months they haven't migrated all to new platform.
Their customer care says that eventually all will be migrated to instaplus and other trading platform (easytrade was really easy and best in all the trading platforms they had - I have been their customer for nearly 2 years now).
What is my problem? This instaplus is full of technical bugs and requesting customer care doesn't seem to be of any help.
In instaplus you can't place After Market Orders or even modify day orders to use per share price that is multiple of 1 paisa (there are many scrips that have 1 paisa increment).
Using the Easytrade (Directtrade) link inside instaplus is of no use. I have been forced to use instaplus for nearly two weeks now and 80-90% of times filling form and pressing buy/sell button results in "Order is Expired.!" message. Wonder, how an order can expire at the very moment it is being placed.
There are far many issues that these. Intraday is nearly impossible with instaplus. Easytrade was 5-10 times faster and usable for trading.
Moreover layout, screen usage and information categorization in instaplus is terrible and very non-ergonomical. Not only that I am not able to trade even 30-40% of what I could do with easytrade, using instaplus has started giving wrist pain.
I have been wondering if SEBI can be complained about a broker not providing a usable service to trade?


Anonymous said...

Hell with the reliance money. I had complained regarding instaplus to SEBI but it is of no use. I have 3 systems at my home but instaplus fails to even open. Few days back I bought new laptop but still instaplus fails to open.....
Hell to Ambanis....the cheaters of India

Anonymous said...

Reliance money instaplus platform is not as userfriendly as easytrade platform and there is no instaplus mobile version. They should provide some platform for trading on mobile otherwise customers may move to other traders.

R John Christy said...

visit in your mobile browser for mobile trading

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