HDFC Bank withdraws NEFT charges

Misleading Customer Service Kills Your Business

Image by libraryman via Flickr

On 10th May,2009, HDFC Bank achieved a milestone in customer service by levying Rs.5.52/ NEFT online transaction. It is the first private sector bank did so. Customers are furious. Some even closed their accounts. Within 2 months of introduction of this charge, HDFC Bank silently withdraws this levy. Effective 1st July '09, eMonies National Electronic Funds Transfer will be FREE for all HDFC Bank customers. Good beginning.      

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