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If you are a online customer of any of the newly started online trading sites, then you would have experienced the "in process" order problem. When you place any buy or sell order or modifying orders already placed, your brokers status window show as the order status as "in process" for several hours. You can't modify or delete the 'in process' order. Last year I encountered this problem @ Religare, I altogether stopped trading there.
But today I had this problem @ Reliance Money. (It is the first time). I am using Reliance Money Insta Trade which is the fastest platform available with them. Today I bought Nifty4500 Puts. I placed square off limit order @ Rs.69.50 around 11am. As market is gaining ,my put starts losing it's value. I tried to modify that order. Modify order page was not loading. Then I tried to delete my order. The oder status turned to "in process" . My un booked loss started to mount. Out of frustration I shutdown the computer and went out. ( You may ask me why  didn't you contact the customer care? If you contact them by email, their customer care official contact you only after 15days, by the time you would forgot the original problem). Reliance money should improve reliability of their system and customer care.
Happy end to the story. The order didn't got deleted and executed @69.50 in the afternoon and gave me around 15% return intra day. But this would not justify Reliance Money's erratic trading platform. ( some times it may be due to problem at NSE). Reliance money should learn about customer service from India Infoline.